Compass
New employee induction
20,000 employees in India, high attrition, lengthy onboarding turnaround time, low compliance with SOPs and customer service issues across the network.
A hybrid physical + digital, film-based induction program designed to onboard new joiners faster and more consistently across locations.
- Onboarding & induction TAT cut by 50%
- Significant productivity gains across divisions
- Marked improvement in SOP compliance
The hybrid physical + digital training interventions were a shot in the arm for a rapidly growing business. Training and re-training became seamless and scalable, with substantial cost benefits.